Systems

Development as a Systems Designer.
With a master's degree in Learning, Design, and Technology, I had a strong background in instructional design before starting my Ph.D. program. In this program, however, my identity as a systems designer has broadened beyond instructional contexts to include a wide range of digital environments, such as websites, services, tools, and platforms. It has become increasingly important to me to create systems that are not just functional, but also usable, engaging, and accessible. One of my most significant areas of growth has been the ability to approach design with a sharper analytical lens. As part of my Graduate Certificate in User Experience and Usability, I have learned about usability principles, user interface evaluation, and iterative prototyping through courses such as Front-End Analysis of Systems, Interaction Design, and Usability of Systems and Services. My design approach now emphasizes clarity, navigability, and user flow, whether I am designing a complex system or an everyday form. Additionally, these courses helped me appreciate the value of user feedback and the need for testing as part of the design process. I have also become more attentive to accessibility during this time, not necessarily through formal training, but through my own sense of responsibility. Every system should be designed to meet the needs of everyone, and I dedicate myself to making my designs as inclusive as possible. In both academic and professional work, that perspective has been a guiding principle. Finally, my sense of visual design has matured. My focus once was primarily on instructional alignment and function, but now I consider the full user experience, including how a system looks, feels, and helps the user achieve his or her goals. Through this holistic approach to systems design, I continue to adapt my work to academic, institutional, and client-based contexts.

Examples of Systems.
ASK System: Operation Navigation
As a final project for my Front-End Analysis of Systems course in Fall 2022, I designed and built an ASK system. An ASK system is an interactive instructional tool that guides learners through a process of exploration based on questions, simulating a reflective dialogue one might have with an experienced teacher or mentor. This project involved the creation of an ASK system based on a task analysis of how students navigate Village Virtual LLC's learning environment. The lesson, entitled Operation Navigation: Using Your Online Learning Platform, was developed using Google Slides and aimed at students. The content was organized around conceptual categories, and guiding questions were used to help students understand the platform's key features and functions. In this way, a new user could be introduced to the company's online learning tools in an approachable manner.
Online Teacher Certification.
Following one semester with the University of Tennessee at Chattanooga, I was asked to help redesign the university's Online Teacher Certification program. The purpose of this asynchronous professional development program was to support faculty in creating or refining online courses. Using the ADDIE Model, I guided faculty through each stage of the instructional design process, providing a familiar and practical framework. Module assignments were designed to be directly applicable to the development and refinement of their own courses. Discussion boards included reflection prompts to encourage peer communication and sharing of ideas. I emphasized clarity and depth in the redesign, limiting the amount of content per page, integrating varied media formats, and designing tasks that were meaningful and actionable. By aligning pedagogical best practices and user-centered design, a more focused, flexible learning experience was created.
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Note: The content of this course is the property of the University of Tennessee at Chattanooga. Therefore, I cannot make the entire course accessible. However, samples are provided using the "View System" button at left.
Missouri Archives Redesign.
For my Interaction Design course, I collaborated on a comprehensive redesign of the Missouri Archives website. To determine usability concerns and barriers to accessibility, we conducted client interviews and performed a heuristic evaluation of the existing site. Using user experience principles discussed in class, we proposed a redesigned structure that addressed navigation challenges and improved clarity of content. A high-fidelity prototype was developed using Figma that featured an intuitive layout, an improved information hierarchy, improved interaction elements, and an updated visual design. Throughout the process, we focused on responding to the client's needs, being accessible, and maintaining consistency in the design. During this project, I learned the importance of aligning stakeholder goals with user experience considerations and applied design theory to a client-facing environment.
Teaching Alongside AI Certificate.
As a way to assist faculty in understanding and navigating the implication of artificial intelligence for teaching and learning, I developed the Teaching Alongside AI certificate at the University of Tennessee at Chattanooga. Following the same design and pedagogical principles as the Online Teacher Certification course, the course is both practical and engaging. In order to implement more advanced interface elements, I used DesignPlus, a tool from CidiLabs, which allowed for tabbed content layouts segmenting information in a more logical and user-friendly way. By using this visual structure, participants were able to focus on one idea at a time. To provide faculty with space to reflect, interact, and think critically about AI's role in educational settings, I purposely designed this course's content to be accessible, appropriately paced, and actionable.
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Note: The content of this course is the property of the University of Tennessee at Chattanooga. Therefore, I cannot make the entire course accessible. However, samples are provided using the "View System" button at left.
Wellspring Therapy Services Website.
Outside of my Ph.D. program and full-time role, I designed and developed the website for Wellspring Therapy Services, a new multiprovider private practice founded by an experienced therapist. Existing written content was provided by the client. It was my responsibility to structure and present that content in a clear, welcoming, and professional manner. As the designer and developer, I handled all aspects of the website's development and photography. By utilizing principles from my UX and usability coursework, I developed an intuitive, user-friendly interface with a focus on accessibility and user-friendliness. During this project, I had the opportunity to independently apply both the technical and human-centered aspects of systems design, ensuring that the final product would reflect the client's vision and meet the needs of her potential clients.